At South American Minerals, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and exchange policy.
Return Eligibility:
- Items must be returned within 7 days of delivery.
- Items must be in new and unused condition, with all original tags and packaging.
- Custom made, final sale, and certain other items are not eligible for return.
Return Process:
- Contact our customer service team to initiate a return.
- We will provide you with a return shipping label and instructions on how to send your item(s) back to us.
- Once we receive your return, we will process your refund or exchange.
- Please note that it may take up to 10 business days for your refund to be processed.
Exchanges:
- If you wish to exchange an item for a different size or color, please contact our customer service team to initiate the exchange process.
- Exchanges will be subject to availability.
Return Shipping:
- Return shipping is the responsibility of the customer.
- We recommend that you use a trackable and insured shipping method.
- We will not be responsible for lost or damaged return shipments.
If you have any questions or concerns about our return policy, please do not hesitate to contact us. Our customer service team is always happy to help.
